Bosnia – a cry for help


The greatest surprise about the apparently spontaneous violence that broke out across two dozen towns in Bosnia this month was that it didn’t occur far earlier. Both the political establishment and security services were caught unaware but, though these disturbances erupted suddenly, the political and economic circumstances which created them have existed for the better part of two decades. Bosnia’s economic performance since independence has been miserable.

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Working hard and adding a touch of magic


Business development is best described as a process that brings long-term value for an organization from customers, markets, and relationships. Frankly speaking, it’s also about selling, partnering and gently pushing people in the right direction.

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Expectations, and how to overcome them


What IS a customer? How do we define it? There are many versions. I like this one: “A customer is anyone who has a reasonable right to expect a particular level of service from you.”

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